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Repair Service

Our Repair Process


 We offer repairs on TV’s, audio equipment, major domestic appliances, vacuum cleaners and the majority of other electrical appliances.


TV’s


TV can either be brought into the store directly or can be collected by one of our engineers (appropriate inspection fees apply)


A member of our team will take your details and a brief fault description (the more information that can be provided the better)


Our engineers will diagnose the fault on your TV and put together a quotation for you


One of our team will contact you to discuss the quotation.


If you decide to go ahead with the repair our engineers will order the parts required and fit the parts to your TV.


The TV will be placed on test for a minimum of 24 hours to ensure the fault has resolved


If the fault has resolved a member of our team will contact you to arrange for collection or delivery


If the TV fails the test the engineers will re inspect the TV and if required contact you to discuss & quote any additional works required


If you decide not to go ahead with the repair we can either arrange for you to collect the TV, for delivery or if you require disposal.


 Audio Equipment, Vacuum Cleaners and Other electrical items


 Items can either be brought into the store directly or can be collected by one of our engineers (appropriate inspection fees apply)


A member of our team will take your details and a brief fault description (the more information that can be provided the better)


Our engineers will diagnose the fault on your items and put together a quotation for you


One of our team will contact you to discuss the quotation.


If you decide to go ahead with the repair our engineers will order the parts required and fit the parts to your items.


The items  will be placed on test for a minimum of 24 hours to ensure the fault has resolved


If the fault has resolved a member of our team will contact you to arrange for collection or delivery


If you decide not to go ahead with the repair we can either arrange for you to collect the items, to arrange delivery or if you require disposal.


 Inspection fee must be paid before any inspection or work will be carried out.


 All TV’s, Audio Equipment, Vacuum Cleaners and Other electrical items are inspected at the time of drop off or collection to ensure that any major marks or damage are recorded.


Ashley’s engineers all employ reasonable care and due diligence when carrying out any work on your electrical goods to ensure that no damage occurs to them. 


 All TV’s, Audio Equipment, Vacuum Cleaners and Other electrical items carry a three month warranty unless otherwise stated.


 If an engineer attends on a call out and the fault is not repairable or requires the service of another agent a minimum diagnostic charge of £20 can be charged at the engineer’s discretion.


 All items are held for 30 days from the day of quotation or contact in the case of non repairable items, after 30 days we reserve the right to dispose of the item.


 Major Domestic Appliances


 Contact our store this can be done either in person or via the phone


A member of our team will take your details and a brief fault description (the more information that can be provided the better)


We will contact the engineer for Major domestic appliance repair and pass over your details and fault description.


The engineer will contact you to arrange an appointment.


The engineer will attend, diagnose any faults on the domestic appliance (charges apply for call out) and provide a quote to repair.


If you decide to go ahead with the repair the engineer will order the parts and complete the work


If you decide to replace the domestic appliance instead please contact us and we can advise on a replacement.

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